All incoming messages are processed by an intelligent anti-spam filter that is built into the mail server before they reach your mailbox.
Email messages that appear to be spam, but may not necessarily be spam, can be directed to the "Spam" folder. You can review these messages and either move them out of the "Spam" folder or delete them.
One common mistake that can affect the effectiveness of the anti-spam filter is marking legitimate emails, newsletters, or other messages from sources where you have given consent for such mass correspondence as spam. In such cases, please refrain from marking such correspondence as spam on the server because you have given consent to receive such emails. Instead of marking them as spam, please unsubscribe from such newsletters OR set up a separate filter to move those messages to appropriate folders.
Marking messages as spam:
- Select the message you want to mark as spam and click the "Spam" button on the toolbar. The message will be moved to the "Spam" folder and will be available for analysis by the self-learning anti-spam filter. If you don't process them, they will be deleted after a certain period of time determined by the administrator (optional).
- Alternatively, right-click the message and choose "Mark as spam." The message will be moved to the "Spam" folder.
Marking messages as not spam:
Sometimes, non-spam messages may end up in the "Spam" folder. You can drag them to the appropriate folder or mark them as not spam by clicking the "Not spam" button in the control panel.
These actions are recorded by the anti-spam filter and used for self-learning.
- Drag the message to another folder.
- Right-click the message and choose "Mark as not spam." The selected message will be moved to the "Inbox" folder.
Emptying the Spam folder:
The contents of the "Spam" folder are automatically deleted after a certain number of days determined by the administrator (optional). You can manually empty the Spam folder at any time. Right-click the folder and choose "Empty Spam folder." Click "OK."
