WHMCS Module Support by time

Module Functions:

• Support package hour’s configuration (these hours are included in the price of the product and do not roll over to the next month).
• Possibility to configure the cost per hour of service after the hour packages are exhausted.
• Prices are configurable for all currencies that are available in your WHMCS installation.
• During the processing of tickets, the operator has the opportunity to add the number of hours that he spent on the implementation of this ticket. Gradation is 0.25 hours (15 minutes steps).
• It is possible to omit the use of time monitoring for some tickets and work with them in the standard way.
• It is possible to add a technical support product to the client, if it does not exist, directly from the ticket update window. This is done from the side of handling the request by the technical support operator. Thanks to this, you do not have to set the service for each client separately, but decide on a specific case.
• At the beginning of each month, the module calculates all hours of technical support for the previous month, taking into account package hours, then adds the necessary item to the client’s Billable Items, which will be added to the invoice and sent to the client for payment by WHMCS system. This feature is designed so that you can make the most of the built-in WHMCS functionality.
• In the client area, the client has a complete history of all technical tickets with the time of their service. Also, all the data on the use of hours of technical support.
• In the administered zone, the operator has a complete history of all technical tickets with the time of their service. Also, all the data on the use of hours of technical support.
• Module supports multilingualism (Arabic, Azerbaijani, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, French, German, Hebrew, Hungarian, Italian, Macedonian, Norwegian, Polish,  Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian)